Checking in at Luna

Frequently asked questions

• What do I need to bring with me?

  Please bring a valid form of photo ID. You’ll also need all the usual moving-in essentials, but your room will already contain the furniture and items included within your booking.

  Your residence team will let you know if there’s anything else specific you need to bring before arrival.

• Can someone else check in for me?

  Generally, we need the named resident to complete check-in and collect their keys.

  If there are exceptional circumstances and you can’t check in yourself, please contact your Luna team before arrival to see what options are available.

• What if I arrive outside reception opening hours?

  Please let your residence team know as soon as possible.

  Where possible, we’ll help arrange an alternative arrival time or explain the out-of-hours process for your building.

• Can my parents, friends or family come with me?

  Of course. We know moving day often comes with a support crew.

  Just bear in mind that check-in periods can be busy and parking or space around the building may be limited.

• Is there parking available for check-in?

  Parking arrangements vary between Luna residences.

  We’ll share building-specific arrival information with you before check-in, including any parking, unloading or access instructions.

• When can I move into my room?

  You can move in from the start date and check-in time confirmed for your tenancy.

  Please don’t arrive earlier unless you’ve agreed this with your Luna team beforehand, as your room may still be being prepared for you.

• Can I send parcels before I arrive?

  Please check with your residence team before arranging deliveries ahead of your tenancy.

  We have limited parcel storage and may not be able to accept deliveries before you’ve officially checked in.

  Once you’ve moved in, make sure all deliveries include your full name and room number.

• What if something is wrong with my room when I arrive?

  Let us know. You’ll be given an inventory as part of your arrival process. Please check this carefully and report anything that is missing, damaged or not quite right within the timeframe provided.

  We’d much rather know straight away so we can get it sorted for you.

• How do I connect to the WiFi?

  You’ll receive details of how to access the WiFi when you arrive.

  WiFi is included as part of your Luna stay, so there’s no separate broadband account to set up.

• What happens after check-in?

  Unpack. Explore. Meet your neighbours. Locate the nearest decent coffee.

  We’ll be running resident events and welcome activities to help you settle in, and your Luna team will be around if you need anything.